order policy

The Tea Lover’s Archives Order Policy

- All orders will be process in 48 hours unless noted otherwise.

- All orders are shipped out Monday – Friday by USPS Priority Mail.

- It’s our hope you will be pleased with your merchandise, but if for some reason you decide to make an return, please contact us first at info@thetealoversarchives.com.  We will not accept any unauthorized returns.

- Please note our return policy is as follows:

  • Unused/undamaged teaware and tea accessories may be returned within 10 business days from receipt of order.
  • The cost of shipping the returns back is the sole responsibility of the customer.
  • The items need to be returned in the original box and packing material to help insure a safe return.
  • Please note any items returned used or damaged will not be refunded.
  • Authorized refunds (excluding the original shipping cost) will only be issued after the return package has been reviewed and found to be intact.

- All items are carefully inspected before they are shipped out.  If you receive a package which has experienced damage during shipping, please e-mail photos to info@thetealoversarchives.com.  We will resolve the matter immediately.

- All teas and tisanes sold at The Tea Lover’s Archives are carefully selected for your pure enjoyment.  Water quality, water temperature and tea steeping times, play a very important role in tea making.  Customer palates differ, so you may need to alter your tea preparations to fit your taste. If you have any questions about the tea you have purchased, please feel free to email your questions to info@thetealoversarchives,com.

Thank you for shopping at The Tea Lover’s Archives.